Shipping policy
Last updated: April 2026
1. Order Processing All orders are processed within 1–3 business days after payment confirmation. Orders are not processed on weekends or public holidays. You will receive a confirmation email with tracking information once your order has shipped.
2. Shipping Times Delivery times vary by destination:
- Qatar & Middle East: 7–20 business days
- United States & Canada: 7–15 business days
- United Kingdom: 7–15 business days
- European Union: 10–20 business days
- Australia & New Zealand: 10–20 business days
- Rest of World: 15–30 business days
These are estimates and not guaranteed. Delays may occur due to customs clearance, public holidays, or carrier disruptions.
3. Shipping Costs We offer free shipping on all orders worldwide.
4. Order Tracking Once your order ships, you'll receive a tracking number via email. You can use this to monitor your delivery status. Please allow 3–5 days for tracking information to update after dispatch.
5. Customs & Duties International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
6. Lost or Delayed Orders If your order hasn't arrived within the estimated timeframe, please contact us at support@aishly.shop with your order number. If an order is confirmed lost, we will offer a replacement or full refund in accordance with our Refund Policy.
7. Incorrect Address Please ensure your shipping address is correct at checkout. Baby Heaven Co. is not responsible for orders delivered to an incorrect address provided by the customer.
8. Contact For shipping inquiries, reach us at support@aishly.shop.