Refund policy
At Aishly, your baby’s comfort and your peace of mind come first 💙
If something isn’t right, we’re here to help.
Refunds and replacements
Refunds or replacements may be available in the situations listed below.
✅ What’s Covered
We will gladly offer a refund or replacement if:
- Your item arrives damaged or defective
- You receive the wrong item
- Your order is lost in transit
- Your order does not arrive within 30–45 days
🚫 Exclusions
The following items are not eligible for return:
- Opened hygiene or feeding products (for safety reasons)
- Final sale or clearance items
- Items not in their original packaging
📦 Returns
To request a return or refund, contact us at:
📧 support@aishly.shop
Include:
- Your order number
- A brief explanation
- Photo/video (if applicable)
We’ll guide you through the next steps.
Return shipping costs apply for change-of-mind returns. Items must be unused and in original packaging.
⏱️ Processing Time
Refunds are processed within 5–7 business days after approval.
Funds are returned to your original payment method.
🔁 Exchanges
If you’d like to exchange an item, contact us and we’ll arrange a replacement after review.
💬 Need help?
Contact us with your order details and we’ll review the issue under this policy.