Refund policy

At Aishly, we are committed to ensuring you receive your order in perfect condition. Please review our refund policy below.

When Refunds or Replacements Are Issued We offer refunds or replacements only in cases where an issue occurred on our or our fulfillment partner's end. This includes:

• Delayed Orders — If your order has no tracking updates or hasn't arrived within 60 days of the shipping date, we will offer a resend or full refund
• Damaged Items — If your item arrives damaged, you are eligible for a full refund or replacement (photo or video evidence required)
• Incorrect or Missing Items — If you received the wrong item or something was missing, we'll send a replacement or issue a refund (photo or video evidence required)
• Lost Orders — If tracking shows non-delivery, a non-delivery certificate from the postal authority may be required
• Order Cancellation — Full refund available if cancelled before the order is processed or shipped

What Is Not Covered

• Change of mind or buyer's remorse
• Orders where tracking confirms successful delivery without supporting non-delivery documentation
• Requests made more than 90 days after payment

How to Request a Refund Contact us at support@aishly.shop within the applicable timeframe with:

• Your order number
• Photo or video evidence of the issue

We'll review your claim and respond within 2–3 business days.

Refund Processing Approved refunds will be returned to your original payment method within 7–10 business days.